> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spacepay.solutions/llms.txt
> Use this file to discover all available pages before exploring further.

# Merchant Onboarding

> Complete guide to creating your SpacePay account and business verification process

# Getting Started with SpacePay

This guide will walk you through creating your SpacePay account and completing the business verification process required to start accepting cryptocurrency payments.

## Create an Account

Getting started with SpacePay is straightforward. Follow these steps to create your merchant account:

<Steps>
  <Step title="Visit the Dashboard">
    Go to the [SpacePay Dashboard](https://dashboard.spacepay.solutions/signup) and click **"Sign Up"**.
  </Step>

  <Step title="Enter Business Information">
    Fill in the required information:

    * **Company Name**: Your registered business name
    * **Industry**: Select your business industry category
    * **Country**: Your business location
    * **Business Email**: Use your business email address
    * **Phone Number**: Business contact number
    * **Website**: Your company website URL
    * **Logo**: 100x100px (PNG or SVG)

    <Tip>
      You can sign up using your Google account for faster registration, or use your business email address.
    </Tip>
  </Step>
</Steps>

## Business Onboarding and Verification

SpacePay requires business verification (KYB - Know Your Business) to comply with financial regulations and ensure secure operations.

### Required Documents

Before starting the verification process, gather these documents:

<CardGroup cols={2}>
  <Card title="Business Registration" icon="file-text">
    * Certificate of Incorporation
    * Articles of Organization
    * Business License
    * Partnership Agreement (if applicable)
  </Card>

  <Card title="Identity Verification" icon="id-card">
    * Government-issued photo ID
    * Passport or Driver's License
    * Must be of an authorized signatory
  </Card>

  <Card title="Address Verification" icon="map-marker">
    * Utility bill (within 3 months)
    * Bank statement
    * Lease agreement
    * Government correspondence
  </Card>

  <Card title="Business Address" icon="building">
    * Business registration address
    * Operating address (if different)
    * Proof of business location
  </Card>
</CardGroup>

### Verification Process

<Steps>
  <Step title="Wait for Support Contact">
    Once you've completed your account registration, our support team will contact
    you to gather additional KYC (Know Your Customer) and KYB (Know Your Business)
    information.
  </Step>

  <Step title="Provide Required Information">
    Our support team will guide you through providing:

    * Business registration documents
    * Identity verification for authorized signatories
    * Additional compliance information
    * Business activity details
  </Step>

  <Step title="Verification Review">
    Our compliance team will review your information and complete the verification
    process.

    <Info>
      You'll receive email updates about your verification status throughout the
      process.
    </Info>
  </Step>
</Steps>

### Verification Timeline

<AccordionGroup>
  <Accordion title="Standard Processing (1-3 business days)">
    Most applications are processed within 1-3 business days. You'll receive email updates about your verification status.
  </Accordion>

  <Accordion title="Additional Review (3-7 business days)">
    Some applications may require additional review. This is normal for: - New
    business types - High-risk industries - Complex ownership structures -
    International businesses
  </Accordion>

  <Accordion title="Document Requests">
    If additional documents are needed, you'll receive an email with specific requirements. Respond promptly to avoid delays.
  </Accordion>
</AccordionGroup>

## Account Status

Track your verification progress in the dashboard:

<CardGroup cols={2}>
  <Card title="Pending Verification" icon="clock">
    Your application is under review. You can still explore the dashboard and prepare your integration.
  </Card>

  <Card title="Verification Approved" icon="check-circle">
    Your account is fully verified and ready to accept live payments.
  </Card>

  <Card title="Additional Information Required" icon="exclamation-triangle">
    We need more information or documents. Check your email for specific
    requirements.
  </Card>

  <Card title="Verification Declined" icon="times-circle">
    Your application was declined. Contact support for more information and next steps.
  </Card>
</CardGroup>

## Common Issues and Solutions

<AccordionGroup>
  <Accordion title="Document Quality Issues">
    **Problem**: Documents are rejected due to poor quality.

    **Solution**:

    * Use good lighting when taking photos
    * Ensure text is clearly readable
    * Avoid shadows or glare
    * Upload original documents when possible
  </Accordion>

  <Accordion title="Business Name Mismatch">
    **Problem**: Business name on documents doesn't match your application.
    **Solution**: - Ensure consistency across all documents - Use your registered
    business name exactly as it appears on official documents - Provide additional
    documentation if names have changed
  </Accordion>

  <Accordion title="Address Verification">
    **Problem**: Address documents are not accepted.

    **Solution**:

    * Use documents dated within the last 3 months
    * Ensure the address matches your business registration
    * Provide multiple documents if available
  </Accordion>
</AccordionGroup>

## Support and Assistance

Need help with the onboarding process?

<CardGroup cols={2}>
  <Card title="Contact Support" icon="headset" href="/trust-operations/support">
    Get help from our support team for any questions or issues.
  </Card>

  <Card title="FAQ" icon="question-circle" href="/trust-operations/support">
    Check our frequently asked questions for common solutions.
  </Card>
</CardGroup>

<Note>
  **Important**: Keep your login credentials secure and never share your API
  keys. SpacePay will never ask for your password via email or phone.
</Note>